Complaints

In the context of the business of DG Partners LLP ( "DG Partners ") as an alternative investment fund manager ( "AIFM "), "eligible complainants " are underlying investors in the alternative investment funds ( "AIFs ") managed by DG Partners who are individuals "acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession ". A "MiFID complaint " is separately defined by the FCA, and relates to the Firm’s MiFID business. A complainant for the purposes of the Firm’s MiFID business includes professional clients and eligible counterparties, as well as potential investors.

You should contact us if there are any aspects of the AIF management services, or MiFID business provided by DG Partners that you are not satisfied with. In the event that you are an eligible complainant, and we are unable to resolve your complaint to your satisfaction, you may also be entitled to refer your complaint to the Financial Ombudsman Service ( "FOS "). The FOS is a UK agency for arbitrating on complaints between regulated firms and their clients. Full FOS details can be found on its website at www.financial-ombudsman.org.uk.

Please write to our registered address:
Legal and Compliance Department
DG Partners LLP
55 Baker Street
London W1U 7EU

You may also submit your complaint by email to: legal@dgpartners.co.uk..

We take every complaint seriously and your complaint will be handled in accordance with the relevant FCA rules. DG Partners has a written complaints handling policy, a copy of which is available from the firm’s Legal and Compliance department upon request.